Multichannel Customer Care & Sales Specialist

Home Credit Philippines; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Home Credit Philippines is looking for Customer Service Representatives who excel at managing multichannel processes, including calls, emails, and social media interactions. The role emphasizes professionalism and the ability to provide effective resolutions to customer issues.

Successful candidates will have strong communication skills and be responsible for meeting sales goals related to HC products. We offer a diverse and inclusive work environment where everyone has the opportunity to succeed.

Qualifications

• Experience in managing multichannel processes including calls, emails, and live chats.
• Ability to resolve customer concerns effectively and professionally.
• Knowledge of HC products for sales and customer resolution.

Responsibilities

• Manage customer interactions through various channels.
• Resolve customer concerns to prevent complaints.
• Meet sales goals for HC products.

Skills

Good communication skills

Customer service

Sales skills

Job description

Home Credit Philippines is looking for Customer Service Representatives who excel at managing multichannel processes, including calls, emails, and social media interactions. The role emphasizes professionalism and the ability to provide effective resolutions to customer issues.

Successful candidates will have strong communication skills and be responsible for meeting sales goals related to HC products. We offer a diverse and inclusive work environment where everyone has the opportunity to succeed.