Multichannel Retail Customer Service Specialist

Prime@Technology Specialist, Inc.

Manila

On-site

PHP 268,000 - 357,000

Full time

14 days+

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Job summary

Prime@Technology Specialist, Inc. is seeking a Shopee Customer Service representative based in Manila. You will handle customer inquiries, provide product information, assist with orders and pricing, and respond to Facebook messages to ensure satisfaction.

The role requires good communication, computer literacy, and a commitment to working Monday through Saturday in a fast-paced retail environment in Santa Cruz, Manila.

Qualifications

6 months+ Retail CSR experience
Experience handling customer inquiries, orders and product concerns
Experience with Facebook/online platforms is an advantage
Good communication skills
Computer literate and customer-focused
Willing to work Monday–Saturday

Responsibilities

Handle customer inquiries and concerns across multiple channels
Assist with product information, orders, pricing, and availability
Respond to Facebook and other online messages
Monitor customer feedback and follow up on concerns

Skills

Retail CSR experience

Customer inquiries handling

Orders and product concerns

Facebook/online platforms

Communication skills

Computer literacy

Mon–Sat availability

Job description

The role requires good communication, computer literacy, and a commitment to working Monday through Saturday in a fast-paced retail environment in Santa Cruz, Manila.

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