Global Shopify Support Specialist—Cross-Border

Hangzhou Kerui Technology Company; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading e-commerce firm in Manila is seeking a Customer Service Specialist to handle pre-sales and after-sales inquiries through email, live chat, and social media. The ideal candidate has at least 1 year of experience in e-commerce customer service and is familiar with Shopify, ensuring excellent customer satisfaction. The role requires strong communication skills, attention to detail, and the ability to multitask. Join us to provide outstanding service in a dynamic environment.

Qualifications

• At least 1 year of experience in e-commerce or Shopify customer service.
• Excellent written and spoken English communication skills.
• Familiar with Shopify admin, Gorgias or similar tools.

Responsibilities

• Handle customer inquiries via email, chat, or social media professionally.
• Manage Shopify orders, returns, and refunds.
• Coordinate with logistics for smooth delivery.

Skills

E-commerce customer service

English communication

Attention to detail

Multitasking

Customer-first mindset

Education

Bachelor's degree

Tools

Shopify admin

Gorgias

Zendesk

Job description

A leading e-commerce firm in Manila is seeking a Customer Service Specialist to handle pre-sales and after-sales inquiries through email, live chat, and social media. The ideal candidate has at least 1 year of experience in e-commerce customer service and is familiar with Shopify, ensuring excellent customer satisfaction. The role requires strong communication skills, attention to detail, and the ability to multitask. Join us to provide outstanding service in a dynamic environment.