Chat-Based Multi-Platform Customer Support Specialist

Private Advertiser; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Private Advertiser in Manila is seeking a customer support specialist to manage live chat inquiries across platforms such as TikTok, Shopee and Lazada. You will need strong communication skills and a proactive approach to resolve concerns efficiently.

Experience coordinating returns and refunds is a plus; the role requires clarity, patience, and excellent service to maintain customer satisfaction in a fast-paced ecommerce environment.

Responsibilities

• Attend to customer concerns via chat across TikTok, Shopee, and Lazada.
• Handle returns and refunds for products.

Job description

Private Advertiser in Manila is seeking a customer support specialist to manage live chat inquiries across platforms such as TikTok, Shopee and Lazada. You will need strong communication skills and a proactive approach to resolve concerns efficiently.

Experience coordinating returns and refunds is a plus; the role requires clarity, patience, and excellent service to maintain customer satisfaction in a fast-paced ecommerce environment.