eCommerce Support Specialist (Multichannel)

Anderson Trading Corporation; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading eCommerce company is seeking a Customer Service Specialist to provide exceptional service in managing inquiries across platforms like Shopee, TikTok, and Lazada. Responsibilities include handling emails and calls, engaging with customers on social media, and collaborating with teams to resolve issues. Ideal candidates should be tech-savvy, possess excellent communication skills in English and Tagalog, and have a friendly demeanor. Prior experience in eCommerce service is a plus.

Qualifications

• Strong understanding of customer needs and ability to deliver solutions.
• Comfortable navigating multiple digital platforms.
• Able to manage high volumes of inquiries.

Responsibilities

• Respond to inquiries across eCommerce channels promptly.
• Manage customer interactions on social media.
• Handle incoming emails with clear responses.
• Take phone calls offering product guidance.
• Collaborate with internal teams to resolve issues.

Skills

Tech-savvy

Excellent communication in English and Tagalog

Approachable and friendly demeanor

Problem-solving skills

Job description

A leading eCommerce company is seeking a Customer Service Specialist to provide exceptional service in managing inquiries across platforms like Shopee, TikTok, and Lazada. Responsibilities include handling emails and calls, engaging with customers on social media, and collaborating with teams to resolve issues. Ideal candidates should be tech-savvy, possess excellent communication skills in English and Tagalog, and have a friendly demeanor. Prior experience in eCommerce service is a plus.