Chat-Based Customer Support Specialist

Helpware; Philippines; On-site; PHP 290,000 - 469,000; Full time

Job summary

Helpware is seeking a Customer Support Representative for its Cebu, Philippines team. The role is fully chat-based with no voice support, serving as the first point of contact for website users.

You will resolve inquiries, handle complaints, and document interactions in the CRM while following established procedures. Ideal candidates have excellent English writing skills, basic technical aptitude, and a proactive, empathetic approach.

Qualifications

• Excellent written skills in English.
• Experience in client support is a plus.
• Basic technical background and comfort using apps.

Responsibilities

• Provide customer support for website users via chat.
• Handle complaints and offer solutions within time limits; follow up for resolution.
• Follow communication procedures, guidelines, and policies.
• Respond promptly to customer inquiries.
• Communicate with customers through chat and email channels.
• Acknowledge and resolve customer issues.
• Enter data into CRM and other online/cloud-based tools.
• Perform other related tasks as assigned by managers.

Skills

English communication

Client support experience

Tech-savvy

Proactive problem solving

Empathy

Customer orientation

Multi-tasking

Time management

Job description

Helpware is seeking a Customer Support Representative for its Cebu, Philippines team. The role is fully chat-based with no voice support, serving as the first point of contact for website users.

You will resolve inquiries, handle complaints, and document interactions in the CRM while following established procedures. Ideal candidates have excellent English writing skills, basic technical aptitude, and a proactive, empathetic approach.