Multichannel Customer Support Specialist (Remote & Onsite)

GDV BUSINESS SERVICES CO.; Mabalacat; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

GDV BUSINESS SERVICES CO. seeks a customer service representative to handle inbound and outbound calls for Pioneer Account clients with professionalism and courtesy. Respond to inquiries via phone, email, and chat, and provide accurate information about products and services.

You will process account updates and billing requests, document interactions in the CRM, and escalate complex issues to supervisors. Candidates must be able to work onsite at Clark Freeport Zone, Pampanga, with some virtual

Qualifications

• High school diploma or equivalent required.
• Call center or customer service experience preferred but not required.
• Ability to learn Pioneer Account products and policies quickly.
• Strong written and verbal English communication.
• Comfort with multi-channel inquiries (phone, email, chat).

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Respond to inquiries via phone, email, and chat support.
• Provide accurate product and service information to clients.
• Process account updates, billing inquiries, and service modifications.
• Document all customer interactions accurately in the CRM.
• Identify and escalate complex issues to supervisors or specialists.
• Maintain knowledge of Pioneer Account features, benefits, and policies.
• Support both remote and onsite clients with quality service.
• Meet or exceed performance targets for call handling time, quality, and satisfaction.
• Participate in training to develop product knowledge and service skills.

Skills

Verbal communication

Written communication

Multitasking

Time management

Empathy

Attention to detail

Education

High school diploma

Tools

CRM software

Phone systems

Computer systems

Job description

GDV BUSINESS SERVICES CO. seeks a customer service representative to handle inbound and outbound calls for Pioneer Account clients with professionalism and courtesy. Respond to inquiries via phone, email, and chat, and provide accurate information about products and services.

You will process account updates and billing requests, document interactions in the CRM, and escalate complex issues to supervisors. Candidates must be able to work onsite at Clark Freeport Zone, Pampanga, with some virtual