Multi-Channel Customer Care Specialist

GDV BUSINESS SERVICES CO.; Quezon City; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

GDV BUSINESS SERVICES CO. is seeking a customer service professional to handle incoming calls, emails, and chats with a focus on accurate product information and courteous interaction.

You will document interactions, follow established protocols, and work to meet performance targets in a fast-paced environment. Experience in CRM and MS Office is preferred, with a strong emphasis on empathy and effective communication.

Qualifikationen

• Excellent communication skills and professional phone etiquette.
• Active listening with the ability to understand customer needs.
• Empathy and patience when assisting customers across channels.
• Ability to multitask and manage multiple conversations.
• Attention to detail in documenting interactions.
• Proficiency with CRM systems and MS Office.
• Strong time management to meet targets and queues.
• Team collaboration to resolve issues efficiently.

Aufgaben

• Answer incoming calls, emails, and chat inquiries professionally.
• Provide accurate information about products and services.
• Resolve issues and escalate complex matters when needed.
• Document all customer interactions in the database and ticketing systems.
• Follow protocols and company policies to ensure quality service.
• Maintain records of customer transactions and service histories.
• Identify opportunities to upsell or cross-sell when appropriate.
• Collaborate with team members and other departments to resolve issues.
• Meet or exceed performance targets like call handling time and customer satisfaction.
• Provide feedback to management on customer concerns and trends.

Kenntnisse

Strong communication

Active listening

Empathy

Multitasking

Attention to detail

CRM software

MS Office

Time management

Team collaboration

Positive attitude

Ausbildung

High school diploma

College education advantageous

Tools

CRM systems

Microsoft Office

Jobbeschreibung

GDV BUSINESS SERVICES CO. is seeking a customer service professional to handle incoming calls, emails, and chats with a focus on accurate product information and courteous interaction.

You will document interactions, follow established protocols, and work to meet performance targets in a fast-paced environment. Experience in CRM and MS Office is preferred, with a strong emphasis on empathy and effective communication.