Multichannel Customer Support Specialist

Acquire Intelligence; Eastern Manila District; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off parties

Value awards

Career growth

14th month pay

Referral incentives

Vacation leaves

Sick leaves

Birthday leave

Job summary

Acquire Intelligence in Ortigas, Pasig City, is hiring a Customer Service Representative. This full-time role puts you at the voice of the company, handling inquiries across phone, email, chat, and other channels while delivering friendly, professional service.

You will resolve issues, record interactions in the database, meet performance targets, and collaborate with teams to improve customer satisfaction.

Qualifications

• 1–2 years in customer service or call centre environment preferred
• Excellent written and verbal communication with professional tone
• Proficient with computers, databases and relevant software applications

Responsibilities

• Handle inquiries via phone, email, chat and other channels with professionalism and courtesy
• Provide accurate information about products and services to address questions
• Resolve issues promptly and escalate complex matters when necessary
• Maintain detailed records of interactions and transactions in the company database
• Meet or exceed targets for call handling and customer satisfaction
• Collaborate with teams to resolve issues efficiently
• Follow company policies and maintain high service standards
• Participate in training and stay updated on product knowledge and procedures

Skills

Communication skills

English fluency

Problem solving

Multitasking

Customer service experience

Teamwork

Reliability

Education

High school diploma

Customer service certification

Job description

Acquire Intelligence in Ortigas, Pasig City, is hiring a Customer Service Representative. This full-time role puts you at the voice of the company, handling inquiries across phone, email, chat, and other channels while delivering friendly, professional service.

You will resolve issues, record interactions in the database, meet performance targets, and collaborate with teams to improve customer satisfaction.