Customer Service Specialist - Multichannel Support

Syntalix Partners; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Rent subsidy

Annual company trip

Commuter checks & assistance

Open workspace

Retirement plan

Well-stocked pantry

Job summary

Syntalix Partners is seeking a friendly and proactive Customer Service Associate to handle inquiries via phone, email, and chat. You will ensure timely resolutions, maintain accurate records, and help promote our products to enhance customer satisfaction.

The role requires 0–2 years of experience in customer service, strong communication, and a positive attitude. Evening/weekend shifts may be required in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• 0–2 years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced environment.
• May require working evenings and weekends.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain customer records and documentation of interactions.
• Assist in promoting company products and services to enhance customer satisfaction.
• Collaborate with team members to share insights and improve service delivery.

Skills

Communication

Interpersonal skills

Customer focus

Positive attitude

Education

High school diploma or equivalent

Job description

Syntalix Partners is seeking a friendly and proactive Customer Service Associate to handle inquiries via phone, email, and chat. You will ensure timely resolutions, maintain accurate records, and help promote our products to enhance customer satisfaction.

The role requires 0–2 years of experience in customer service, strong communication, and a positive attitude. Evening/weekend shifts may be required in a fast-paced environment.