Multichannel Customer Service Specialist

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Caloocan; On-site; PHP 167,000 - 279,000; Full time

Job summary

DIMO Enterprises & Overseas Placement Agency in Metro Manila is seeking a Customer Service Representative to join the North Caloocan team in a full-time role. The position involves handling voice and non-voice customer interactions, delivering professional support, and representing the company with a customer-centric approach.

You will manage inquiries via phone, email, chat and social media, document interactions, and strive to meet targets for customer satisfaction and service quality.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong listening and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Typing proficiency with comfort using computer systems.
• Patience, empathy, and emotional intelligence.
• Flexible attitude to voice and non-voice channels.
• Reliable attendance and punctuality.
• Previous customer service experience is advantageous but not required.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and social media.
• Provide accurate, timely, and professional responses about products and services.
• Process customer requests, complaints, and concerns courteously.
• Document all interactions accurately in the company system.
• Identify opportunities to upsell or cross-sell products.
• Maintain a professional and positive attitude under high call volumes.
• Follow company policies and quality standards.
• Collaborate with team members and other departments to resolve issues.
• Meet performance targets for call handling time and customer satisfaction.
• Participate in training and development programs.

Skills

Customer service

Communication

Problem solving

Multitasking

Typing

Empathy

Education

High school diploma

Tools

CRM software

Job description

DIMO Enterprises & Overseas Placement Agency in Metro Manila is seeking a Customer Service Representative to join the North Caloocan team in a full-time role. The position involves handling voice and non-voice customer interactions, delivering professional support, and representing the company with a customer-centric approach.

You will manage inquiries via phone, email, chat and social media, document interactions, and strive to meet targets for customer satisfaction and service quality.