Multichannel Customer Support Specialist

Metacom Careers; Taguig; On-site; PHP 234,360 - 345,960; Full time

Job summary

Metacom Careers in the Philippines is seeking customer-focused Customer Service Representatives to assist customers via phone, chat, or email and deliver excellent service. The role involves handling inquiries, resolving concerns, and providing accurate information while maintaining high-quality support.

The position requires strong communication, problem-solving, and the ability to work in shifting schedules, including weekends and holidays if needed.

Qualifications

• At least 6 months of Call Center Experience (CCE)
• Strong verbal and written communication skills
• Good problem-solving and customer service skills
• Willing to work on shifting schedules, including weekends and holidays

Responsibilities

• Handle inbound and/or outbound customer interactions professionally.
• Resolve customer inquiries, concerns, and complaints in a timely manner.
• Provide accurate information about products, services, and company policies.
• Document customer interactions and maintain accurate records.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies and procedures while ensuring a positive customer experience.

Skills

Customer service

Communication skills

Problem solving

Education

High School Diploma (Old Curriculum)

Job description

Metacom Careers in the Philippines is seeking customer-focused Customer Service Representatives to assist customers via phone, chat, or email and deliver excellent service. The role involves handling inquiries, resolving concerns, and providing accurate information while maintaining high-quality support.

The position requires strong communication, problem-solving, and the ability to work in shifting schedules, including weekends and holidays if needed.