Multichannel Customer Care Specialist

Project One Studios; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading media production company is seeking a highly motivated Customer Service Representative in Taguig. The role involves providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. Qualifications include proven customer support experience, strong communication skills, and proficiency in CRM systems. This position is located in BGC, Taguig City, emphasizing a customer-focused mindset and effective problem-solving skills.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely manner.
• Resolve product or service problems by clarifying customer complaints.
• Maintain customer records by updating account information.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

Customer-focused mindset

Education

4 years graduate or undergraduate (Associate or Bachelor's degree)

Tools

CRM systems

Customer support tools

Job description

A leading media production company is seeking a highly motivated Customer Service Representative in Taguig. The role involves providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. Qualifications include proven customer support experience, strong communication skills, and proficiency in CRM systems. This position is located in BGC, Taguig City, emphasizing a customer-focused mindset and effective problem-solving skills.