Multichannel Customer Care Specialist

Recruitify_HR; Makati; On-site; PHP 335,000 - 513,000; Full time

Job summary

Recruitify_HR is seeking a skilled customer service professional to join our Manila-based team. You will handle inquiries across channels, resolve issues promptly, and maintain precise records of interactions and transactions while collaborating with colleagues to boost service quality.

The role requires a Diploma or equivalent, 3-5 years in a call center or customer service setting, and strong verbal and written communication with empathy. Shifts are expected to align with business needs.

Qualifications

• Diploma or equivalent in a relevant field.
• 3-5 years in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and empathy.
• Ability to work in a fast-paced environment and adapt to changes.
• Familiarity with CRM systems and proficiency in basic computer applications.

Responsibilities

• Provide exceptional customer service to clients through various channels.
• Handle inquiries efficiently and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies.

Skills

Verbal communication

Written communication

Problem solving

Empathy

Education

Diploma or equivalent in a relevant field

Tools

CRM systems

Basic computer applications

Job description

Recruitify_HR is seeking a skilled customer service professional to join our Manila-based team. You will handle inquiries across channels, resolve issues promptly, and maintain precise records of interactions and transactions while collaborating with colleagues to boost service quality.

The role requires a Diploma or equivalent, 3-5 years in a call center or customer service setting, and strong verbal and written communication with empathy. Shifts are expected to align with business needs.