Multichannel CSR & Sales Specialist (Onsite Taguig)

Nezda Technologies, Inc.; Taguig; On-site; PHP 213,000 - 255,000; Full time

Job summary

Nezda Technologies, Inc. is urgently hiring a Customer Support Associate to handle inbound calls, live chat, and email inquiries for premium international clients from the McKinley Hills, Taguig site.

You will perform back-office tasks, navigate client CRMs, manage scheduling and data entry while resolving billing inquiries and requests. Strong English skills and 35 WPM typing are required.

Qualifications

• SHS graduates or college undergraduates
• Minimum 1 year of total BPO experience
• At least 6 months of sales experience (BPO or non-BPO)
• Excellent English communication skills (spoken for voice and written for chat/emails)
• Computer literacy with 35 WPM typing speed and 95% accuracy
• Must reside within Metro Manila and be onsite for a predominantly day/midshift schedule at McKinley Hills, Taguig
• START ASAP - Target Start Date November 9

Responsibilities

• Omnichannel engagement: answer inbound phone calls, live chat, and respond to email inquiries
• Virtual assistance & administrative support: back-office tasks, CRM navigation, scheduling and data entry
• Issue resolution: handle billing inquiries and product/service requests, manage exceptions
• Consultative recommendations: suggest relevant products or account upgrades for multinational clients
• Performance metrics: adhere to AHT, CSAT, and QA targets

Skills

BPO experience

Sales exposure

English communication

Typing 35 WPM

Onsite work readiness

Education

Senior High School (SHS) graduates

College undergraduates

Job description

Nezda Technologies, Inc. is urgently hiring a Customer Support Associate to handle inbound calls, live chat, and email inquiries for premium international clients from the McKinley Hills, Taguig site.

You will perform back-office tasks, navigate client CRMs, manage scheduling and data entry while resolving billing inquiries and requests. Strong English skills and 35 WPM typing are required.