Senior CSR Associate (Taguig) - Dayshift

TASQ Staffing Solutions; Taguig; On-site; PHP 335,000 - 469,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Senior CSR Associate for the Taguig onsite daytime shift. The role focuses on delivering exceptional service across phone and chat, handling inquiries, resolving issues, and ensuring customer satisfaction.

Ideal candidates bring at least 2.5 years of voice CSR experience in an international account, with strong communication skills and a customer-first mindset. This is an onsite, day-shift position based in McKinley, Taguig, requiring a 5-day work week

Qualifications

• At least 2.5 years as a voice CSR inbound and/or outbound in an international account.

Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email, or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions. Maintain accurate records of customer interactions and transactions.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.

Job description

Senior CSR Associate (Taguig) - Dayshift

About the job Senior CSR Associate (Taguig) - Dayshift

About the job Senior Associate (CSR) | Onsite | Dayshift

Work Setup: Onsite in McKinley, Taguig

Shift Schedule: Day shift; 5-day work including Saturday

Target Start Date: On or before October 20

Requirements

• At least 2.5 years as a voice CSR inbound and/or outbound in an international account

Responsibilities

The customer service team member is the first point of contact for customers for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat. Mentioned below are key duties:

• Respond to customer inquiries promptly and professionally via phone, email, or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions. Maintain accurate records of customer interactions and transactions. Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.