CSR | Premium Blended Account | Up to 21k | Predominantly Dayshift

Nezda Technologies, Inc.; Taguig; On-site; PHP 213,000 - 255,000; Full time

Benefits offered by this job

Dayshift schedule

Onsite at McKinley Hills

Job summary

Nezda Technologies, Inc. in Taguig City is seeking a dedicated Customer Service Representative (CSR) to join our Premium Blended Account team.

This full-time role focuses on delivering excellent service across phone, email, chat and other channels, acting as the primary contact for premium clients with professionalism and efficiency. You will work predominantly during dayshift hours in a fully onsite setup at McKinley Hills, with a starting ASAP timeline and a salary package up to 21,000 PHP per

Qualifications

• High school diploma or equivalent qualification (minimum requirement).
• SHS graduates are welcome to apply.
• At least 1 year of BPO experience is required.
• At least 6 months of sales experience, whether from BPO or a non-BPO industry.
• Willing to work on a morning to mid-shift schedule.
• Willing to work fully onsite in McKinley Hills, Taguig City.
• Can start ASAP.

Responsibilities

• Handle inbound and outbound customer enquiries through phone, email, chat and other communication channels with professionalism and courtesy.
• Provide accurate information about products and services to customers, addressing their questions and concerns promptly.
• Process customer requests, including account management, billing inquiries and service modifications.
• Document all customer interactions thoroughly in the company system to maintain accurate records and enable continuity of service.

Skills

Customer service

Communication

BPO experience

Sales experience

Onsite work

ASAP start

Education

High school diploma or equivalent

SHS graduates welcome

Job description

About the role

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our Premium Blended Account team. This is a full-time position based in Taguig City, Metro Manila, offering an excellent opportunity to deliver exceptional customer service across multiple communication channels. In this role, you will be the primary point of contact for our premium clients, ensuring their needs are met with professionalism, efficiency and a commitment to excellence. You will work predominantly during dayshift hours, allowing for a structured work schedule that promotes work‑life balance whilst maintaining the highest standards of customer satisfaction.

Key responsibilities

• Handle inbound and outbound customer enquiries through phone, email, chat and other communication channels with professionalism and courtesy

• Provide accurate information about products and services to customers, addressing their questions and concerns promptly

• Process customer requests, including account management, billing inquiries and service modifications

• Document all customer interactions thoroughly in the company system to maintain accurate records and enable continuity of service

What we’re looking for

• High school diploma or equivalent qualification (minimum requirement)

• SHS graduates are welcome to apply.

• At least 1 year of BPO experience is required.

• At least 6 months of sales experience, whether from BPO or a non-BPO industry.

• Willing to work on a morning to mid-shift schedule.

• Willing to work fully onsite in McKinley Hills, Taguig City.

• Can start ASAP.

What we offer

We believe in creating a supportive and rewarding work environment for our team members. We offer a competitive salary package of up to 21,000 Philippine Pesos per month, commensurate with experience. Beyond compensation, we provide opportunities for career development and professional growth through ongoing training and skills enhancement programmes. Our predominantly dayshift schedule promotes excellent work‑life balance, allowing you to maintain a healthy separation between professional and personal commitments. We foster a collaborative team culture where your contributions are valued and recognised. We are committed to employee wellbeing and provide a supportive workplace where every team member can thrive and succeed.

About us

We are a dynamic and innovative company specialising in customer service solutions and technology-driven support services. We are dedicated to delivering exceptional service to our clients across diverse industries. Our commitment to excellence, combined with our focus on employee satisfaction and professional development, makes us an attractive employer in the customer service sector. We believe that our success is built on the dedication and expertise of our talented team members. At Nezda Technologies, Inc., you will be part of a growing organisation that values integrity, customer focus and continuous improvement. We create an inclusive workplace where diverse talents are appreciated and every team member has the opportunity to make a meaningful contribution.