Multi-Unit Operations Leader: KPI & SOP Excellence

SucreeCoCo and LOVE.INC; Hinoba-an; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

SucreeCoCo and LOVE.INC is seeking an Operations Manager to oversee multi-store store operations, ensure consistent execution, drive strong performance, and maintain SOP compliance across locations.

You will lead Area Managers, own operational KPIs, coach teams, resolve issues, and coordinate with HR, Finance, Marketing, IT, and other support units to ensure readiness for openings, campaigns, and changes.

Qualifications

• Bachelor’s degree in Business, Operations, or related field.
• Minimum 5 years’ experience in operations management (multi-store preferred).
• Strong leadership, analytical, and decision-making skills.
• Proven experience in people management and KPI ownership.
• Able to work in a fast-paced, results-driven environment.

Responsibilities

• Lead and manage Area Managers and store operations teams
• Own and drive operational KPIs (sales productivity, labor efficiency, service standards, compliance)
• Ensure SOPs and operational standards are implemented and followed
• Monitor store performance and resolve operational issues
• Coach, evaluate, and performance-manage Area Managers
• Handle escalations, audits, and disciplinary actions
• Drive continuous improvement and eliminate recurring operational issues
• Coordinate with HR, Finance, Marketing, IT, and other support teams
• Ensure operational readiness for store openings, campaigns, and changes

Skills

Leadership

Analytical

Decision making

People management

KPI ownership

Fast-paced

Education

Bachelor’s degree in Business/Operations

Job description

SucreeCoCo and LOVE.INC is seeking an Operations Manager to oversee multi-store store operations, ensure consistent execution, drive strong performance, and maintain SOP compliance across locations.

You will lead Area Managers, own operational KPIs, coach teams, resolve issues, and coordinate with HR, Finance, Marketing, IT, and other support units to ensure readiness for openings, campaigns, and changes.