Multi-Unit Store Operations Leader

Accel4u Business Solutions Inc.; Cebu City; On-site; PHP 540,000 - 780,000; Full time

Job summary

La Panetteria Di Luigi seeks a Store Operations & Standards leader to oversee multiple branches, ensuring quality, safety, and profitability with strict adherence to SOPs and regulatory standards. You will supervise daily opening and closing, manage inventories and costs, lead hiring and training, and drive promotions and customer service excellence across all sites.

This role requires a Bachelor’s in a relevant field and proven experience in multi-unit store operations, with strong English and

Qualifications

• Bachelor's degree in Business Administration, Hotel & Restaurant Management, Food Technology, Marketing, or related field.
• 3–5 years of progressive supervisory or managerial experience in a bakeshop, cafe, QSR, casual dining, or retail food & beverage environment.
• Proven experience handling multiple branches or multi-unit operations is strongly preferred.
• Excellent communication and coaching skills — in English and Filipino.

Responsibilities

• Lead manpower planning, hiring, onboarding, and deployment of store personnel across all branches in coordination with HR.
• Prepare staff schedules; ensure proper manning during peak hours, holidays, and promotional periods.
• Conduct daily pre-shift briefings focused on targets, promos, product knowledge, and service expectations.
• Design and deliver training programs on product knowledge, customer service, cashiering, food safety, barista and baking standards, grooming, and brand values.
• Coach, mentor, and develop Store Leads and high‑potential crew members to take on larger responsibilities as new branches open.
• Set performance expectations, conduct regular evaluations, give constructive feedback, and recognize top performers.
• Enforce company policies, the Code of Conduct, grooming standards, and house rules fairly and consistently.
• Handle employee concerns, disciplinary issues, and due process in coordination with HR and the Owner / President.
• Promote a culture of teamwork, accountability, hospitality, and continuous improvement across every branch.

Skills

People leadership

Staff training

Customer service

Food safety

Cost control

Cash handling

Inventory management

Communication

English & Filipino

Education

Bachelor's degree in Business Administration, Hotel & Restaurant Management, Food Technology, Marketing, or related field

Tools

POS systems

Inventory tools

MS Office / Google Workspace

Basic reporting

Job description

La Panetteria Di Luigi seeks a Store Operations & Standards leader to oversee multiple branches, ensuring quality, safety, and profitability with strict adherence to SOPs and regulatory standards. You will supervise daily opening and closing, manage inventories and costs, lead hiring and training, and drive promotions and customer service excellence across all sites.

This role requires a Bachelor’s in a relevant field and proven experience in multi-unit store operations, with strong English and