Multi-Sector Customer Experience Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 446,400 - 669,600; Full time

Job summary

Recruitify_HR in Metro Manila is seeking an experienced Customer Service Specialist to assist customers across travel, financial, and healthcare sectors. You will guide users through processes, resolve inquiries, and maintain accurate records of interactions and transactions.

Collaborating with team members, you will help improve service delivery, stay updated on industry trends, and apply product knowledge to provide informed assistance.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 13 years of experience in customer service
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Empathetic and customer-focused approach

Responsibilities

• Provide exceptional customer service across travel, financial, and healthcare sectors.
• Assist customers with inquiries, guide them through processes, and resolve issues effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Stay updated on industry trends and product knowledge to provide informed assistance.

Skills

Communication

Interpersonal skills

Problem-solving

Education

Bachelor’s degree

Job description

Recruitify_HR in Metro Manila is seeking an experienced Customer Service Specialist to assist customers across travel, financial, and healthcare sectors. You will guide users through processes, resolve inquiries, and maintain accurate records of interactions and transactions.

Collaborating with team members, you will help improve service delivery, stay updated on industry trends, and apply product knowledge to provide informed assistance.