Senior Customer Experience Specialist – Finance & Healthcare

Recruitify_HR; Tarlac City; On-site; PHP 290,000 - 469,000; Full time

Job summary

Recruitify_HR in the Philippines seeks an experienced Customer Service Specialist to provide exceptional support to clients in the financial and healthcare sectors, handling inquiries, issues, and complaints with professionalism.

You will collaborate with colleagues to improve service processes, maintain accurate records of interactions, and prioritize tasks in a fast-paced environment, with overtime during peak periods.

Qualifications

• High School diploma or equivalent; further education in finance or healthcare is a plus.
• 5-7 years of customer service experience in financial services or healthcare.
• Strong communication skills, problem-solving abilities, and a customer-oriented mindset.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide exceptional customer service and support to clients in the financial and healthcare sectors.
• Assist customers with inquiries, issues, and complaints in a timely and professional manner.
• Utilize problem-solving skills to resolve customer concerns effectively and maintain satisfaction.
• Collaborate with team members to improve service processes and customer experience.
• Maintain accurate records of customer interactions and transactions.

Skills

Strong communication

Problem-solving

Customer focus

Education

High School diploma

Job description

Recruitify_HR in the Philippines seeks an experienced Customer Service Specialist to provide exceptional support to clients in the financial and healthcare sectors, handling inquiries, issues, and complaints with professionalism.

You will collaborate with colleagues to improve service processes, maintain accurate records of interactions, and prioritize tasks in a fast-paced environment, with overtime during peak periods.