Travel & Financial Services Specialist

Recruitify_HR; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in Cebu City is seeking a dedicated Customer Service Specialist to assist customers with travel and financial inquiries, while processing bookings, transactions, and refunds with accuracy and efficiency.

You will provide information on products, services, and special offers to enhance customer experience and work to resolve complaints promptly, all while maintaining up-to-date knowledge of travel regulations and financial services.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 3–5 years of experience in customer service, preferably in travel or finance.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and handle challenging situations.
• Proficiency in using customer service software and technologies.

Responsibilities

• Assist customers with travel and financial inquiries, ensuring a high level of satisfaction.
• Process bookings, transactions, and refunds accurately and efficiently.
• Provide information on products, services, and special offers to enhance customer experience.
• Manage and resolve customer complaints and issues promptly and professionally.
• Maintain up-to-date knowledge of travel regulations and financial services.

Skills

Communication skills

Interpersonal skills

Problem-solving

Attention to detail

Under pressure

Customer service software

Education

Bachelor’s degree in Business Administration, Finance, or related field

Job description

Recruitify_HR in Cebu City is seeking a dedicated Customer Service Specialist to assist customers with travel and financial inquiries, while processing bookings, transactions, and refunds with accuracy and efficiency.

You will provide information on products, services, and special offers to enhance customer experience and work to resolve complaints promptly, all while maintaining up-to-date knowledge of travel regulations and financial services.