Travel & Financial Services Customer Advisor

Recruitify_HR; Metro Manila; On-site; PHP 502,000 - 670,000; Full time

Job summary

Recruitify_HR in Metro Manila is seeking an experienced customer service professional to handle inquiries via phone, email and chat. You will resolve issues to ensure customer satisfaction, document resolutions in the database, and collaborate across departments to deliver a seamless service.

Ideal candidates have 5–8 years in a call center or customer service role, with excellent communication, problem-solving skills, and a patient, empathetic approach in a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 5–8 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Patience and empathy towards customers.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and other departments to facilitate a seamless customer experience.
• Participate in training and development programs to enhance skills and knowledge.

Skills

Communication

Interpersonal skills

Problem solving

Patience

Empathy

Education

Bachelor’s degree in relevant field

Job description

Recruitify_HR in Metro Manila is seeking an experienced customer service professional to handle inquiries via phone, email and chat. You will resolve issues to ensure customer satisfaction, document resolutions in the database, and collaborate across departments to deliver a seamless service.

Ideal candidates have 5–8 years in a call center or customer service role, with excellent communication, problem-solving skills, and a patient, empathetic approach in a fast-paced environment.