Multi-Channel Customer Support Specialist

Paramadina; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Paramadina in the Philippines is seeking a proactive customer support specialist to handle a high volume of inbound and outbound calls, delivering professional service and resolving inquiries within defined service levels.

You will provide support across phone, email, chat, and ticketing systems, document interactions in the CRM, escalate complex issues promptly, and contribute to regular operational reports detailing call volumes and case statuses.

Qualifications

• Demonstrated ability to deliver high-quality customer service.
• Strong communication and interpersonal skills.
• Ability to manage multiple channels effectively.

Responsibilities

• Handle high volume inbound and outbound calls per SLA.
• Provide support across phone, email, chat, and ticketing systems.
• Document all interactions and outcomes in CRM.
• Update case information based on verified details.
• Perform administrative tasks and data validation per workflows.
• Adhere to call handling guidelines and escalation protocols.
• Prepare regular operational reports on volumes, status, and KPIs.

Skills

Customer service

Communication

Multi-channel support

Tools

CRM software

Ticketing system

Job description

Paramadina in the Philippines is seeking a proactive customer support specialist to handle a high volume of inbound and outbound calls, delivering professional service and resolving inquiries within defined service levels.

You will provide support across phone, email, chat, and ticketing systems, document interactions in the CRM, escalate complex issues promptly, and contribute to regular operational reports detailing call volumes and case statuses.