Multi-Channel Customer Experience Specialist

Vault Outsourcing OPC; Philippines; On-site; PHP 268,000 - 357,000; Full time

Job summary

Vault Outsourcing OPC is seeking a customer service professional to provide best-in-class support across phone, email, and chat. You will update customer records, handle escalations, and contribute to process improvements. The role requires strong communication, adaptability, and integrity, with at least two years of experience and a university degree preferred.

Based in the Philippines. Strong problem-solving and collaboration skills are essential to enhance customer satisfaction and support

Qualifications

• A team player with excellent written and verbal communication and interpersonal skills.
• Be agile and have a strong willingness to accept and embrace change.
• A passion for customer service alongside strong judgement, logical thinking to obtain the best outcome for the customer and the business.
• Proven ability to work under pressure and manage customer and business expectations.
• Have an innovative approach with a focus on continuous process improvement.
• Able to work autonomously.
• Open, honest, respectful, and trustworthy.
• Organized and proactive.
• Demonstrate high integrity.
• University degree preferred.
• At least 2 years experience.
• Sound computer skills, past experience with CRM a plus.

Responsibilities

• Provide customers with a best-in-class experience.
• Handle customer interactions via phone, email, and chat.
• Update customer records after each interaction.
• Assist on escalated calls and Level 1/complex issues.
• Advise Ops Manager on customer service trends and proactive strategies.
• Identify process gaps and develop solutions with the team.
• Drive efficiency and accuracy of processes.
• Perform other contact centre duties as directed.
• Meet team and individual performance targets.

Skills

Team player

Excellent communication

Adaptable

Customer service

Work under pressure

Autonomous

Integrity

Education

University degree preferred

Tools

CRM

Job description

Vault Outsourcing OPC is seeking a customer service professional to provide best-in-class support across phone, email, and chat. You will update customer records, handle escalations, and contribute to process improvements. The role requires strong communication, adaptability, and integrity, with at least two years of experience and a university degree preferred.

Based in the Philippines. Strong problem-solving and collaboration skills are essential to enhance customer satisfaction and support