Multi-Channel Customer Engagement Specialist

KompacPlus; Manila; Remote; PHP 2,647,000 - 3,907,000; Full time

Job summary

KompacPlus Singapore and Malaysia are seeking a Customer Engagement Executive to manage omni-channel customer enquiries, qualify leads, and support post-sale activities. You will coordinate memberships, rewards, and feedback while assisting with social media and content planning.

The role requires collaboration across Marketing, Sales and Operations, with a strong focus on customer satisfaction and process improvement. This position supports remote work and cross-border engagement.

Qualifications

• Diploma or Bachelor's Degree in Marketing, Communications, Customer Relations or related fields.
• Minimum 2 years in marketing, customer service or customer engagement roles.
• Fluent in written and spoken English.
• Excellent written communication skills with a professional and empathetic tone across chat, email and social media platforms.
• Able to handle complaints calmly and work independently and with teams.
• Strong organisational skills and attention to detail, data verification and record-keeping.
• Proficient in Microsoft Office, particularly Excel and Forms.
• Familiarity with Meta Business Suite and social media scheduling tools.
• Customer-oriented, proactive, self-motivated and accountable in a remote setting.

Responsibilities

• Act as PIC for KompacPlus Singapore and Malaysia enquiry channels including WhatsApp, Meta inbox, website chatbot, email and phone.
• Respond to enquiries promptly following pre-set guidelines and provide product/service information.
• Qualify leads and compile details for handover to Sales or Operations teams.
• Manage customer feedback and complaints, escalating as needed.
• Liaise with departments to resolve customer issues and improve processes.
• Share feedback with Marketing and Sales to improve products and services.
• Administer membership programme and process redemption of merchandise.
• Collect customer reviews for marketing channels.
• Assist with social media content planning and posting.

Skills

Fluent English

Written communication

Customer relations

Time management

Multitasking

Education

Marketing/Communications degree

Tools

Microsoft Office

Excel

Forms

Meta Business Suite

Social media scheduling tools

Job description

KompacPlus Singapore and Malaysia are seeking a Customer Engagement Executive to manage omni-channel customer enquiries, qualify leads, and support post-sale activities. You will coordinate memberships, rewards, and feedback while assisting with social media and content planning.

The role requires collaboration across Marketing, Sales and Operations, with a strong focus on customer satisfaction and process improvement. This position supports remote work and cross-border engagement.