CX Engagement Specialist (Onsite, Pasay)

Relia Sourcing; Pasay; On-site; PHP 360,000 - 540,000; Full time

Job summary

Relia Sourcing seeks a dynamic Customer Experience Specialist to join our Ecommerce/Customer Experience team onsite in Pasay City. You will deliver excellent service through email, chat, and phone, building satisfaction and loyalty by understanding customer needs.

You will deepen product knowledge, resolve issues, collect feedback, and help improve processes. Candidates should have a bachelor’s degree and 1–2 years in customer-facing roles, with strong communication and CRM familiarity.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 1–2 years of customer-focused experience in support or success.
• Excellent communication and interpersonal skills.
• Strong problem-solving and proactive service approach.
• Familiarity with CRM systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Proactively engage with customers via email, chat, and phone to ensure a positive experience.
• Develop deep product knowledge to provide accurate information and support.
• Identify and resolve customer concerns; escalate when needed.
• Gather and analyze feedback to identify trends and improvements.
• Maintain records of interactions and generate satisfaction reports.
• Contribute to process improvements and workflow optimization.
• Share insights with the team to foster learning and development.

Skills

Customer engagement

Communication

CRM

Problem solving

Team collaboration

Education

Bachelor's degree in Business/Marketing/Related field

Tools

CRM systems

Job description

Relia Sourcing seeks a dynamic Customer Experience Specialist to join our Ecommerce/Customer Experience team onsite in Pasay City. You will deliver excellent service through email, chat, and phone, building satisfaction and loyalty by understanding customer needs.

You will deepen product knowledge, resolve issues, collect feedback, and help improve processes. Candidates should have a bachelor’s degree and 1–2 years in customer-facing roles, with strong communication and CRM familiarity.