Motor Claims Chief: Strategy, Ops & Growth Leader

JAMCI Financials Insurance General Agency; Muntinlupa; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Oona Insurance seeks a Head of Motor Claims to lead and transform motor claims operations, driving strategy and ensuring compliant, customer-centric handling while supporting growth through partnerships.

This role emphasizes operational excellence, fraud prevention, digital enablement, and leading a cross-functional team to optimize loss ratios and claims outcomes for a growing insurer.

Qualifications

• Bachelor’s degree in Business, Insurance, Finance, or a related field.
• 10+ years of motor insurance claims experience, including at least 3 years in a senior leadership role.
• Strong knowledge of Philippine motor insurance regulations and market practices.
• Proven experience managing large claims portfolios and cross-functional teams.

Responsibilities

• Develop and execute the Motor Claims strategy aligned with growth plans.
• Lead, mentor, and develop the Motor Claims team with high performance and engagement.
• Oversee the end-to-end motor claims lifecycle including FNOL, assessment, settlement, and recovery.
• Ensure timely, fair settlements while optimizing loss ratios and costs.
• Strengthen fraud detection, prevention, and investigation processes.
• Provide regular reports to senior management on claims performance and exposure.

Skills

Leadership

Stakeholder management

Data-driven decision-making

Vendor management

Large claims portfolio management

Education

Bachelor's degree in Business, Insurance, Finance, or related field

Job description

Oona Insurance seeks a Head of Motor Claims to lead and transform motor claims operations, driving strategy and ensuring compliant, customer-centric handling while supporting growth through partnerships.

This role emphasizes operational excellence, fraud prevention, digital enablement, and leading a cross-functional team to optimize loss ratios and claims outcomes for a growing insurer.