APAC Claims Ops & Transformation Leader

Aon plc; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Aon plc is seeking an APAC Claims Operations Manager to drive operational excellence and transformation across the region. You will collaborate with country leaders and Global Claims Operations to standardize processes, improve data quality, and deliver high-quality claims services.

You will lead the deployment of Aon Claims Copilot, develop actionable dashboards, and communicate benefits to stakeholders while ensuring regulatory and risk considerations are addressed.

Qualifications

• Experience leading claims operations and transformation initiatives.
• Proven ability to standardize processes and drive efficiency.
• Strong stakeholder engagement across multiple APAC markets.

Responsibilities

• Support and strengthen industry-leading Claims teams across APAC by driving operational excellence and consistency.
• Partner with Country Claims Leaders and Global Ops to enhance efficiency and service quality.
• Lead deployment and adoption of Aon Claims Copilot across APAC, including rollout and post-implementation review.
• Act as change agent for claims transformation, communicating purpose and benefits of changes.
• Implement and maintain SOPs, controls and workflows to ensure consistent delivery.
• Champion data quality and governance to improve accuracy and timeliness of data.
• Develop dashboards and reports to monitor key metrics and provide insights to leadership.
• Coordinate with markets to support regulatory, risk and audit requirements.

Skills

Ops Excellence

Stakeholder Mgmt

Data Governance

Change Mgmt

APAC Experience

Effective Communication

Tools

Aon Claims Copilot

Dashboards / BI

Job description

Aon plc is seeking an APAC Claims Operations Manager to drive operational excellence and transformation across the region. You will collaborate with country leaders and Global Claims Operations to standardize processes, improve data quality, and deliver high-quality claims services.

You will lead the deployment of Aon Claims Copilot, develop actionable dashboards, and communicate benefits to stakeholders while ensuring regulatory and risk considerations are addressed.