Mortgage & Financial Services CSR – Onsite in Alabang

Moder Solutions Inc.; Muntinlupa; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

HMO Day 1

Attendance bonus

Performance incentives

Training and development

Career growth opportunities

Collaborative work environment

Employee engagement activities

Recognition programs

Year-end celebrations

Job summary

Moder Solutions Inc. is hiring a Customer Service Representative to deliver exceptional service to US-based mortgage clients and assist customers with financial and homeownership inquiries.

The role emphasizes professional communication, problem resolution, and collaboration with global teams to ensure a seamless customer experience. Successful candidates will have 2+ years in BPO, strong English skills, and be willing to work onsite in Alabang during graveyard shifts.

Qualifications

• 2+ years of BPO experience, preferably handling mortgage, property or home insurance tasks.
• Strong English communication skills, both written and verbal.
• Willing to work onsite in Alabang, Muntinlupa during graveyard shifts.
• Experience in billing or financial accounts is an advantage.
• Analytical, critical thinking and problem-solving skills are preferred.

Responsibilities

• Deliver exceptional customer service to US-based mortgage clients.
• Assist customers with inquiries related to financial and homeownership concerns.
• Build positive client relationships through professional communication and problem resolution.
• Collaborate with internal teams and global stakeholders to ensure a seamless customer experience.
• Contribute to a customer-first culture focused on service excellence.

Skills

BPO experience

Mortgage/BFSI knowledge

English proficiency

Graveyard shift readiness

Billing/financial accounts

Problem solving

Education

Bachelor's degree

Job description

Moder Solutions Inc. is hiring a Customer Service Representative to deliver exceptional service to US-based mortgage clients and assist customers with financial and homeownership inquiries.

The role emphasizes professional communication, problem resolution, and collaboration with global teams to ensure a seamless customer experience. Successful candidates will have 2+ years in BPO, strong English skills, and be willing to work onsite in Alabang during graveyard shifts.