Mortgage Support Specialist (US Calls)

Moder; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Moder is hiring a Customer Service Representative to handle calls and emails from US customers. You will use a knowledge base to answer mortgage-related inquiries, identify needs, and build trusting relationships while meeting individual and team targets.

The role is based in Cebu City, Philippines, with probationary terms. You will navigate multiple systems to provide accurate information and ensure customer satisfaction.

Qualifications

• Experience in customer service or call center.
• Familiar with mortgage-related inquiries.
• Able to work with US customers using accurate information.

Responsibilities

• Handle calls and emails from US customers.
• Use knowledge base to answer inquiries.
• Build trusting relationships and meet targets.

Skills

Customer service

Communication

Problem solving

Active listening

Tools

CRM software

Knowledge base

Job description

Moder is seeking a Customer Service Representative to handle calls and emails from US customers. The role involves using a knowledge base to answer mortgage-related inquiries, identifying needs, and building trusting relationships while meeting individual and team targets.

You will navigate multiple systems to provide accurate information and ensure customer satisfaction. The position is based at Cebu City, Philippines, with probationary terms.