Mortgage Servicing Training Specialist

TP; Pasig; In loco; PHP 391.000 - 614.000; Tempo pieno

Descrizione del lavoro

TP in Metro Manila is seeking an experienced trainer to support BPO/Contact Center teams. The role emphasizes designing and delivering training for mortgage servicing, escrow, and related programs, with a focus on nesting, upskilling, and performance improvement.

Candidates should have 3-5 years of training experience in BPO, familiarity with US-based financial services, and ability to translate regulatory requirements into practical coaching.

Competenze

• Minimum 3-5 years of Training experience in BPO/Contact Center environments.
• At least 2 years of hands-on mortgage servicing and related programs.
• Experience training, nesting, upskilling, refreshers, and performance improvement initiatives.

Conoscenze

Training experience

BPO/Contact Center

Mortgage servicing experience

US-based client experience

New hire training and coaching

Descrizione del lavoro

TP in Metro Manila is seeking an experienced trainer to support BPO/Contact Center teams. The role emphasizes designing and delivering training for mortgage servicing, escrow, and related programs, with a focus on nesting, upskilling, and performance improvement.

Candidates should have 3-5 years of training experience in BPO, familiarity with US-based financial services, and ability to translate regulatory requirements into practical coaching.