Mortgage Operations Training & Enablement Architect

Nightowl Consulting; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Nightowl Consulting in the Philippines seeks a training specialist to support mortgage operations, onboarding, and communications across departments. You will design, deliver, and improve training materials to align with regulatory requirements and workflows.

You will use LMS tools, SharePoint, and Office 365 to create accessible resources, track progress, and collaborate with cross-functional teams to optimize training effectiveness in a fast-paced environment.

Qualifications

• Minimum of one year of professional experience in mortgage operations, training, onboarding, communications, operational support, process improvement, or a related field.
• Willingness to learn complex operational processes, systems, and regulatory requirements; mortgage industry experience is preferred.
• Experience with Encompass or a comparable enterprise workflow management system is preferred.
• Experience supporting operational training programs, onboarding initiatives, workflow documentation, or process improvement efforts is preferred.
• Experience leveraging technology solutions, including LMS platforms, SharePoint, virtual training tools, and AI-assisted productivity platforms, to enhance communication, training effectiveness, and workflow efficiency is strongly preferred.

Skills

Communication skills

Operational awareness

Organization & time management

Feedback synthesis

Critical thinking & problem solving

Interpersonal & collaboration

Office suite proficiency

Encompass knowledge

Training & onboarding

LMS & AI productivity tools

Tools

Microsoft Office Suite

Microsoft Teams

SharePoint

Encompass

LMS platforms

AI-assisted productivity tools

Job description

Nightowl Consulting in the Philippines seeks a training specialist to support mortgage operations, onboarding, and communications across departments. You will design, deliver, and improve training materials to align with regulatory requirements and workflows.

You will use LMS tools, SharePoint, and Office 365 to create accessible resources, track progress, and collaborate with cross-functional teams to optimize training effectiveness in a fast-paced environment.