Mortgage Servicing & Customer Care Specialist

Colcap Servicing Pty Ltd. - Philippine Branch Office; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO coverage with 2 free dependents upon regularization

Paid Vacation Leave

Annual Performance Reviews

Monthly Employee Engagement Activities

Community Service Programs

Job summary

Colcap Servicing Pty Ltd. - Philippine Branch Office is hiring a Customer Service Representative in Taguig. This full-time role demands a detail-oriented individual who thrives in fast-paced environments. Responsibilities include managing customer queries, coordinating mortgage processes, and maintaining compliance. Ideal candidates must possess a Bachelor's degree and have customer service experience. Benefits include HMO coverage with dependents, paid vacation leave, and annual performance reviews. Join our team to deliver best-in-class customer service.

Qualifications

• 1-3 years experience in customer service.
• Previous experience in mortgages or loans preferred.
• Ability to work under pressure.

Responsibilities

• Retain customers by offering suitable product transfers.
• Manage Product Transfer cases from eligibility checks to completion.
• Handle customer queries via email, calls, and letters.
• Maintain accurate records of transactions and communications.

Skills

Strong verbal and written communication skills

Attention to detail

Customer-focused mindset

Ability to multi-task

Education

Bachelor’s degree

Tools

Microsoft Word

Excel

email systems

Job description

Colcap Servicing Pty Ltd. - Philippine Branch Office is hiring a Customer Service Representative in Taguig. This full-time role demands a detail-oriented individual who thrives in fast-paced environments. Responsibilities include managing customer queries, coordinating mortgage processes, and maintaining compliance. Ideal candidates must possess a Bachelor's degree and have customer service experience. Benefits include HMO coverage with dependents, paid vacation leave, and annual performance reviews. Join our team to deliver best-in-class customer service.