Mortgage Billing & Collections Call Specialist

Moder Solutions; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

₱25,000 Sign-On Bonus

Fixed Weekends Off

Day 1 HMO Coverage + 1 Dependent

Equipment Provided

Competitive Salary Package

Career Growth Opportunities

Generous Leave Benefits

Welcome Gift on Your First Day

Job summary

A dynamic financial services company in Cebu City is seeking a Billing Account Representative to assist customers with mortgage servicing queries. The role involves handling inbound and outbound calls, documenting interactions, and educating customers on mortgage options. Ideal candidates should have 1–2 years of BPO experience in Billing & Collections, strong attention to detail, and excellent communication skills. Competitive salary package and a ₱25,000 sign-on bonus offered.

Qualifications

• 1–2 years BPO experience in Billing & Collections required.
• Strong attention to detail and problem-solving skills needed.
• Excellent communication and presentation skills are essential.

Responsibilities

• Handle inbound and outbound calls related to mortgage servicing.
• Assist customers with questions about loan balances and payment schedules.
• Resolve customer complaints and concerns professionally.
• Educate customers on mortgage processes and policies.
• Document all customer interactions accurately.
• Collaborate with internal departments for prompt issue resolution.
• Maintain compliance with mortgage servicing regulations.
• Meet performance metrics like call quality and customer satisfaction.

Skills

Attention to detail

Problem-solving skills

Communication skills

Presentation skills

Basic computer navigation

Education

College Level / Undergraduates / Graduates

Job description

A dynamic financial services company in Cebu City is seeking a Billing Account Representative to assist customers with mortgage servicing queries. The role involves handling inbound and outbound calls, documenting interactions, and educating customers on mortgage options. Ideal candidates should have 1–2 years of BPO experience in Billing & Collections, strong attention to detail, and excellent communication skills. Competitive salary package and a ₱25,000 sign-on bonus offered.