Loan Services & Customer Care Specialist

ServiceFirst CX; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Employee of the Month Award

Employee Recognition Program

Job Training

Government Mandated Benefits

Maternity & Paternity Leave

Job summary

A leading BPO company in Muntinlupa is seeking individuals for a role involving evaluating loan applications and providing exceptional customer service. Candidates should have a high school or college degree, with previous sales or telemarketing experience being a plus. This full-time position requires a customer-centric approach and flexibility in working hours. Performance bonuses and other benefits are offered.

Qualifications

• High School Degree or College degree.
• Previous sales or telemarketing experience.
• Schedule flexibility to work at any time.
• Strong sense of responsibility and customer-centric approach.

Responsibilities

• Evaluate loan applications to determine qualification and creditworthiness.
• Review and verify financial documents submitted by applicants.
• Explain loan products and address customer inquiries professionally.
• Ensure compliance with lending regulations and internal policies.
• Build trust and maintain customer satisfaction throughout the loan process.

Skills

Customer Service

Problem Solving

Financial Literacy

Salesforce

Technical Skills

Call Centre Experience

Education

High School Degree or College Degree

Job description

A leading BPO company in Muntinlupa is seeking individuals for a role involving evaluating loan applications and providing exceptional customer service. Candidates should have a high school or college degree, with previous sales or telemarketing experience being a plus. This full-time position requires a customer-centric approach and flexibility in working hours. Performance bonuses and other benefits are offered.