Mortgage Collections Specialist: Resolve Delinquencies with Care

HRTX; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

HRTX in Philippines is seeking Mortgage (DM) Collections Specialists to manage delinquent accounts and conduct dedicated collection activities with sensitivity and professionalism.

The role involves contacting customers, negotiating to collect overdue amounts, and updating internal systems. You will coordinate with internal teams and external partners to gather needed information while ensuring compliance with laws and company policies.

Qualifications

• 1 year minimum experience in collections across any sector.
• 2 years in a contact center preferred.
• Excellent oral and written communication skills.
• Customer-centric approach with empathy.
• Strong attention to detail for data management and reporting.
• Proficient with MS Office and internet-based tools.

Responsibilities

• Manage delinquent accounts with sensitivity and professionalism.
• Call customers to update account status and collect overdue amounts.
• Negotiate with customers to resolve debts.
• Update internal systems and document service requests.
• Adhere to applicable laws and regulations in collections.
• Coordinate with internal departments and partners for information.
• Ensure customers receive appropriate service to build trust.

Skills

Collections experience

Contact center experience

Written & verbal communication

Customer-centric

Attention to detail

MS Office & internet tools

Professional communication

Shift flexibility

Goal-oriented

Teamwork

Tools

MS Office

Internet tools

Job description

HRTX in Philippines is seeking Mortgage (DM) Collections Specialists to manage delinquent accounts and conduct dedicated collection activities with sensitivity and professionalism.

The role involves contacting customers, negotiating to collect overdue amounts, and updating internal systems. You will coordinate with internal teams and external partners to gather needed information while ensuring compliance with laws and company policies.