Mortgage CSR for US Clients — Graveyard Shift, On-site

Moder; Muntinlupa; Sur place; PHP 335 000 - 558 000; Plein temps

Avantages offerts par ce poste

Fixed weekends off

HMO Day 1 (dependents) – up to ₱200,00

Attendance bonus

Performance-based incentives

Opportunities for growth

Team engagement activities

Year-end party

Recognition awards

Résumé du poste

Moder, a growing tech-forward outsourcing partner, seeks a Customer Service Representative to support US mortgage clients from our Alabang, Manila site. The role is graveyard shift, on-site, with start date in October 2026, and involves handling customer inquiries, payments, and underwriting-related tasks.

The ideal candidate has 2 years of BPO experience in insurance or mortgage, or at least 3 years CSR experience, and is willing to work graveyard shifts in a fast-paced environment.

Qualifications

• College level orBachelor's degree holder.
• Two years of BPO experience handling Property Insurance, Home Insurance, Collections and Payment Processing, Home Insurance or Mortgage.
• Willing to work graveyard/night shift.
• Candidates without Insurance or Mortgage experience must have at least 3 years CSR experience.

Responsabilités

• Provide excellent customer experience to US mortgage clients.
• Support customers with financial and homeownership goals.
• Collaborate with diverse teams and global leaders.

Connaissances

CSR experience

Analytical skills

Problem solving

Communication

Formation

College level or Bachelor's degree

Description du poste

Moder, a growing tech-forward outsourcing partner, seeks a Customer Service Representative to support US mortgage clients from our Alabang, Manila site. The role is graveyard shift, on-site, with start date in October 2026, and involves handling customer inquiries, payments, and underwriting-related tasks.

The ideal candidate has 2 years of BPO experience in insurance or mortgage, or at least 3 years CSR experience, and is willing to work graveyard shifts in a fast-paced environment.