Monitoring and Incident Control Officer

Onward Worldwide Management & Consultancy; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

Onward Worldwide Management & Consultancy Services Corp. is seeking a detail-oriented Monitoring, Operation Support and Incident Officer for 24/7 real-time production and platform operations.

The role centers on incident detection, documentation, and timely escalation within defined procedures. Responsibilities include continuous monitoring, incident logging with video refs, daily summaries, and proactive client support while maintaining confidentiality and compliance across operations in

Qualifications

• Must be able to think analytically to identify irregularities and procedural deviations.
• Strong observational skills for real-time monitoring and risk assessment.
• Clear written reporting of incidents with structured, traceable information.
• Detail-oriented with ability to maintain focus during long monitoring periods.

Responsibilities

• Perform continuous monitoring of live production feeds and streaming systems.
• Identify and log operational or procedural incidents with timestamps and references.
• Prepare daily monitoring summaries for stakeholders.
• Attach video references with timestamps for reported incidents.
• Escalate issues to Team Lead as required and follow escalation paths.
• Provide proactive assistance for client inquiries regarding incident status and operations.
• Adhere to confidentiality and compliance guidelines.

Skills

Analytical thinking

Observation skills

Written communication

Attention to detail

Incident reporting

Rotation shifts

Work under pressure

Education

High school graduate or college level

Job description

About the role

We are looking for a detail-oriented and disciplined Monitoring, Operation Support and Incident Officer who can provide continuous 24/7 monitoring of real-time production and platform operations. The role focuses on incident detection, accurate documentation, and timely escalation, ensuring operational visibility and foundational compliance support. This position is reactive and incident-driven, with clear procedures and defined escalation paths.

Key responsibilities

• Continuous monitoring of live production feeds and streaming systems
• Identifying and logging operational or procedural incidents
• Preparing daily monitoring summaries
• Attaching video references with timestamps for reported incidents
• Escalating issues to the Team Lead when required
• Providing proactive assistance for client inquiries regarding operational incidents and system status
• Following strict confidentiality and compliance guidelines

About you

• High school graduate or college level preferred
• Background in operations, digital entertainment platforms, or live production environments is an advantage
• Basic understanding of CCTV systems, live operational monitoring, and streaming platforms
• Ability to work rotational shifts (24/7 coverage)
• Strong analytical and observation skillsAble to identify irregularities, procedural deviations, and operational risks
• Good written communication skills
• Capable of creating clear, structured, and accurate incident reports
• Detail-oriented and able to remain focused for extended monitoring periods
• At least 1-2 years experience in monitoring, live operations, or compliance monitoring

About us

Onward Worldwide Management & Consultancy Services Corp. is a consultancy firm established to provide support and assistance to different industries that are starting and doing business in the Philippines. Onward provides effective business solutions to address the concerns of our clients and help them achieve success. The Professional Service Team is composed of highly disciplined, knowledgeable and industry experienced professionals, from diverse corporate backgrounds, committed and dedicated to understanding business situations, answering demands of our growing list of clientele, delivering high-quality business solutions, and ensuring full client satisfaction.