Monitoring Analyst
Ascendion
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Job summary
Ascendion is seeking a 1st-level IT Operations/Monitoring Specialist in Metro Manila to support global alerts, incidents, and SLA-driven ticketing. You will monitor 24/7 health of networks, servers, and applications, and perform first-level fixes.
The role requires at least 1 year in monitoring or infrastructure support, familiarity with Windows Server, Linux, Azure/AWS, and popular monitoring tools. On-site work near Alabang, with 24/7 scheduling and collaboration with Infrastructure and
Qualifications
- 1+ year in monitoring or infrastructure support.
- Experience with Windows Server, Linux, and cloud platforms (Azure/AWS).
- Familiarity with monitoring tools such as SolarWinds, Nagios, New Relic, Dynatrace, SAP Monitoring or BMC TrueSight.
Responsibilities
- Monitor 24/7 network, server, and application health.
- Analyze, troubleshoot, and escalate incidents.
- Perform first-level fixes and ticket management.
- Coordinate with Infrastructure and Application teams.
- Ensure proper ticket handover and SLA compliance.
Skills
Tools
Job description
About the role
Provide 1st-level support for global alerts, monitoring, and IT incidents.
Key responsibilities
Monitor 24/7 network, server, and application health
Analyze, troubleshoot, and escalate incidents
Perform first-level fixes and ticket management
Coordinate with Infrastructure and Application teams
Ensure proper ticket handover and SLA compliance
About you
At least 1 year of experience in Monitoring or Infrastructure Support
Knowledge of Windows Server, Linux, Azure/AWS
Experience with monitoring tools such as SolarWinds, Nagios, New Relic, Dynatrace, SAP Monitoring, or BMC TrueSight
Knowledge of ITIL and ticketing tools is a plus
Willingness to work in a 24/7 environment
Willing to work ASAP
Must be willing to work or near Alabang, Muntinlupa
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