24/7 Live Operations & Incident Monitoring Specialist
Onward Worldwide Management & Consultancy
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Job summary
Onward Worldwide Management & Consultancy Services Corp. is seeking a detail-oriented Monitoring, Operation Support and Incident Officer for 24/7 real-time production and platform operations.
The role centers on incident detection, documentation, and timely escalation within defined procedures. Responsibilities include continuous monitoring, incident logging with video refs, daily summaries, and proactive client support while maintaining confidentiality and compliance across operations in
Qualifications
- Must be able to think analytically to identify irregularities and procedural deviations.
- Strong observational skills for real-time monitoring and risk assessment.
- Clear written reporting of incidents with structured, traceable information.
- Detail-oriented with ability to maintain focus during long monitoring periods.
Responsibilities
- Perform continuous monitoring of live production feeds and streaming systems.
- Identify and log operational or procedural incidents with timestamps and references.
- Prepare daily monitoring summaries for stakeholders.
- Attach video references with timestamps for reported incidents.
- Escalate issues to Team Lead as required and follow escalation paths.
- Provide proactive assistance for client inquiries regarding incident status and operations.
- Adhere to confidentiality and compliance guidelines.
Skills
Education
Job description
Onward Worldwide Management & Consultancy Services Corp. is seeking a detail-oriented Monitoring, Operation Support and Incident Officer for 24/7 real-time production and platform operations.
The role centers on incident detection, documentation, and timely escalation within defined procedures. Responsibilities include continuous monitoring, incident logging with video refs, daily summaries, and proactive client support while maintaining confidentiality and compliance across operations in
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