Mobile Support Engineer

Asti Business Services Inc.; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading business service provider in the Philippines is seeking a Mobile Support Engineer to deliver enterprise mobile device support. You will configure and install mobile applications, assist with Wi-Fi connectivity, and ensure accurate inventory management. The ideal candidate has 2-4 years of mobile or endpoint support experience, along with solid knowledge of iOS and Android systems. We offer a full-time position with competitive benefits on-site in Taguig.

Qualifications

• 2-4 years of mobile or endpoint support experience.
• Knowledge of iOS, Android, and enterprise mobility practices.
• Strong customer service and troubleshooting skills.

Responsibilities

• Configure and install Globe mobile applications.
• Assist authorized users with Wi‑Fi connectivity.
• Perform mobile device formatting and file transfers.
• Conduct first‑aid hardware troubleshooting and endorse unresolved issues.
• Manage mobile device inventory, releases, and returns.
• Ensure mobile support activities are logged in ServiceNow.
• Maintain accurate inventory and reporting.

Skills

Mobile device support

Customer service

Troubleshooting

Education

Bachelor's degree

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

The Mobile Support Engineer delivers enterprise mobile device support, ensuring secure configuration, availability, and inventory management per SOW requirements.

Responsibilities

• Configure and install Globe mobile applications
• Assist authorized users with Wi‑Fi connectivity
• Perform mobile device formatting and file transfers (VIP exceptions only)
• Conduct first‑aid hardware troubleshooting and endorse unresolved issues to service centers
• Inventory & Release Management
• Manage mobile device inventory, releases, and returns
• Support onboarding and liquidation of mobile phones and SIMs
• Compliance & Documentation
• Ensure mobile support activities are logged in ServiceNow
• Maintain accurate inventory and reporting

Requirements

• 2–4 years of mobile or endpoint support experience
• Knowledge of iOS, Android, and enterprise mobility practices
• Strong customer service and troubleshooting skills