Mobile Support Engineer

ABSI; Taguig; On-site; PHP 180,000 - 300,000; Full time

Job summary

A technology support company is seeking a Mobile Support Engineer in Metro Manila to deliver enterprise mobile device support while ensuring secure configuration and management. The responsibilities include configuring mobile applications, assisting users, and maintaining accurate inventory. A minimum of 24 years of experience in mobile support and strong customer service skills are required for this role, along with knowledge of iOS and Android platforms.

Qualifications

• Minimum of 24 years of experience in mobile or endpoint support.
• Strong skills in customer service and troubleshooting.
• Knowledge of iOS, Android, and enterprise mobility practices.

Responsibilities

• Configure and install mobile applications.
• Assist users with Wi-Fi connectivity.
• Perform device troubleshooting and manage inventory.
• Conduct first-aid hardware troubleshooting and endorse unresolved issues to service centers.
• Manage mobile device inventory, releases, and returns.
• Support onboarding and liquidation of mobile phones and SIMs.
• Ensure mobile support activities are logged in ServiceNow.
• Maintain accurate inventory and reporting.

Skills

Customer service

Troubleshooting

Mobile device management

iOS knowledge

Android knowledge

Tools

ServiceNow

Job description

Mobile Support Engineer Description

The Mobile Support Engineer delivers enterprise mobile device support, ensuring secure configuration, availability, and inventory management per SOW requirements.

Responsibilities

• Configure and install Globe mobile applications
• Assist authorized users with Wi-Fi connectivity
• Perform mobile device formatting and file transfers (VIP exceptions only)
• Conduct first-aid hardware troubleshooting and endorse unresolved issues to service centers
• Manage mobile device inventory, releases, and returns
• Support onboarding and liquidation of mobile phones and SIMs
• Ensure mobile support activities are logged in ServiceNow
• Maintain accurate inventory and reporting

Qualifications

• 24 years of mobile or endpoint support experience
• Knowledge of iOS, Android, and enterprise mobility practices
• Strong customer service and troubleshooting skills