MIS/RTA Specialist - Clark, Pampanga

TASQ Staffing Solutions; Philippines; On-site; PHP 260,000 - 360,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On

Quarterly performance bonus

Job summary

TASQ Staffing Solutions is seeking an MIS/RTA Specialist for our Clark, Pampanga operations. The role focuses on forecasting, staffing models, and business analytics to optimize workforce deployment on onsite shifts.

Candidate should have 3 years MIS/RTA experience, scheduling exposure, and strong Excel/MS Office skills. Onsite work in Clark and ASAP start are required, with scheduling flexibility and a quarterly bonus opportunity.

Qualifications

• Bachelor's degree graduate, any field.
• 3 years MIS/RTA experience, preferably in BPO/shared services.
• Exposure to Scheduling, Capacity planning, forecasting, and reporting.
• Knowledge with MIS Scheduling tools (PowerBI, VBA, macros, and Excel)
• Strong knowledge with MS Office Tools (Excel in particular)
• Amenable to working in shifting schedules.
• Amenable to working ONSITE (Clark).
• Able to start ASAP

Responsibilities

• Create forecasts and staffing models to ensure the business partner's workforce is optimally staffed.
• Provide analytical support for business initiatives, market conditions, and decisions.
• Build relationships with business partners and communicate trends with data-backed recommendations.
• Identify upcoming initiatives that affect volumes or staffing and adjust staffing needs accordingly.
• Generate volume forecasts for inbound contact centers and processing departments using standard and advanced techniques.
• Monitor staffing drivers (volume, handle time, shrinkage, occupancy) and advise on actions as needed.
• Offer HMO for employee and 2 dependents on day 1 and quarterly performance bonus.

Skills

MIS/RTA experience

Scheduling

Capacity planning

Forecasting

Reporting

Power BI

VBA

Macros

Excel

MS Office

Education

Bachelor's degree

Tools

Power BI

VBA

Macros

Excel

Job description

About the job MIS/RTA Specialist - Clark, Pampanga

About the job: Process Specialist - MIS/RTA (Clark) | Onsite

Requirements:

• Bachelor's degree graduate, any field.
• 3 years of MIS/RTA experience, preferably in BPO/shared services.
• Must also be exposed to Scheduling, Capacity planning, forecasting, and reporting.
• Knowledge with using MIS Scheduling tools (PowerBI, VBA, macros, and Excel)
• Has strong knowledge with MS Office Tools (Excel in particular)
• Amenable to working in shifting schedules.
• Amenable to working ONSITE (Clark).
• Able to start ASAP

Responsibilities:

• Ensure that their business partner's workforce is staffed optimally by creating forecasts and staffing models, providing analytical support for business initiatives as well as market conditions, and making recommendations supporting business decisions.
• Provides resource planning oversight to one or more divisional business units; engages as a trusted advisor, anticipating issues and opportunities.
• Builds effective working relationships with business partners; proactively communicates trends or concerns and makes data-supported recommendations.
• Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; determines how changes to the drivers of business activities will ultimately affect staffing needs.
• Generates volume forecasts for clients' inbound contact centers and/or processing departments; maintains and updates forecasting models using both standard and advanced statistical techniques.
• Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; creates awareness within the business as needed and makes recommendations for any necessary action.
  
• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus