MIS Executive

Gratitude Philippines; Manila; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Performance Bonus

Annual Company Trip

Free Meals

Job summary

A leading BPO company is seeking a MIS Executive to collect, analyze, and present call center data. The role involves preparing performance reports and ensuring data accuracy. Candidates should have over 2 years of experience in data analysis within a call center environment and strong knowledge of Excel and relevant data tools. The position is onsite in Bridgetowne, Quezon City, offering a competitive compensation package and additional incentives.

Qualifications

• 2+ years of experience in MIS or data analysis roles in a call center or BPO environment.
• Strong knowledge of Excel (Advanced Formulas, Pivot Tables, Charts, Macros).
• Experience with SQL, Power BI, Tableau, or similar data tools is a plus.

Responsibilities

• Prepare and maintain daily, weekly, and monthly reports on call center performance metrics.
• Generate real-time and historical data reports to support operations.
• Work closely with operations to analyze trends and suggest improvements.

Skills

Data Analysis

Statistical Analysis

Python

SQL

Tableau Software

Data Reporting

Tools

Power BI

Tableau

Excel

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Read More

(ACTIVE - URGENT) MIS Executive - Onsite in Bridgetowne QC

Second Card Owners

Agent

Card Mode

public

Recruiters key skillsMIS Executive WFMAdvance ExcelLocation

Bridgetowne Quezon City

Relocation

revenue per hireNo revenue is set for this card

Description / RequirementsJob Title: MIS Executive – Call Center

Work set up: Onsite in Exxa Tower Bridgetowne QC

Job Summary:

The MIS Executive will be responsible for collecting, analyzing, and presenting data related to call centre operations. This role supports decision-making through the preparation of daily, weekly, and monthly reports, and ensures accurate data management, performance tracking, and process optimization.

Key Responsibilities:

• Prepare and maintain daily, weekly, and monthly reports on call center performance metrics (AHT, FCR, SLA, CSAT, etc.).
• Generate real-time and historical data reports to support operations, quality, and workforce management teams.
• Work closely with operations to analyze trends and suggest improvements in agent productivity and efficiency.
• Coordinate with IT and WFM teams for data integration and system enhancements.
• Maintain dashboards and data visualizations using tools like Excel, Power BI, or Tableau.
• Ensure data accuracy and integrity across multiple databases and reporting platforms.
• Track KPIs and generate insights to support business goals.
• Troubleshoot and resolve data discrepancies and reporting issues.
• Ad-hoc reporting and analysis based on business requirements.

Qualifications and Skills:

• 2+ years of experience in MIS or data analysis roles in a call center or BPO environment.
• Strong knowledge of Excel (Advanced Formulas, Pivot Tables, Charts, Macros).
• Experience with SQL, Power BI, Tableau, or similar data tools is a plus.
• Good understanding of call center metrics and reporting.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and under tight deadlines.
• Attention to detail and data accuracy is critical.

Preferred Qualifications:

• Experience with CRM or contact center platforms (e.g., Avaya, Genesys, Five9, AWS etc).
• Basic understanding of Workforce Management tools.
• Knowledge of scripting or automation tools (e.g., Python, R) is an advantage.

Data Analysis Statistical Analysis Python SQL Data Processing Tableau Software Data Collection Methodolgies Dashboard Development Data Reporting Business Data Analysis

Working Location

Bridgetowne. H3VP+FHG, Bridgetowne Blvd, Quezon City, 1609 Metro Manila, Philippines