MIS Analyst

Tap Growth ai; Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

Ubiquity in Manila is seeking a MIS Analyst to deliver high-quality reporting and data-driven insights. You will develop and distribute contact center reporting, maintain dashboards, and ensure data integrity across platforms to support business decisions.

You will collaborate with workforce, site and sales leaders, automate reports with macros, perform UAT, and help transform data into actionable KPI insights while communicating clearly with stakeholders.

Qualifications

• 1-3 years of experience with data analysis and preparation for large datasets.
• Experience extracting data from CMS and reporting platforms.
• Strong data analytics and reporting creation skills.
• Experience in automating manual reports to reduce cycle time and defects.
• Proficient in Excel, SQL and understanding call center statistics.

Responsibilities

• Develop and distribute ContactCenter reporting.
• Modify, revise, and update scorecards, dashboards, and productivity reports.
• Ensure data integrity and accuracy of reporting requirements.
• Collaborate with Workforce, Site, and Sales leaders to modify or create reports.
• Analyze data to support performance metrics and insights.
• Lead end-to-end dashboard lifecycle management and maintenance.

Skills

Data analysis

Excel

SQL

VBA

Macros

Data visualization

Dashboard development

Communication

Cross-functional collaboration

Tools

Power BI

Tableau

Qlik

Excel

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a MIS Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Develop and distribute ContactCenter reporting.
• Modify, revise, and updatescorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity,accuracy of all reporting requirements.
• Works with Workforce leaders,Senior Site managers and Sales leaders to create new or modify existingreporting.
• Analyses data to ensure integrityand structures data to help support or provide business recommendations i.e.Performance Metrics
• Responsible for collecting andanalysing large amounts of data to enable visualization, insights, anddata-driven decision-making insights.
• End to End lifecycle managementand maintenance of Dashboards and reports
• Communicate effectively during thedevelopment phase for tool / report implementation.
• Conduct and lead UAT,Troubleshooting and Resolution for database and reporting tool implementation
• Maintaining and updating trackersfor ongoing programs & projects
• Assisting in automating reports bydesigning macros
• Implementation and management ofcross-functional performance indicators (KPI- s) to deliver related insights,seeking to drive significant impact and value enabled through data-drivendecisions across the business.
• Improve the data availability bybeing the liaison between cross functional teams.
• Partner with the application /delivery team on developing reports/ dashboards to feed into daily, weekly,monthly, quarterly, and annual KPI and other dashboards.
• Leverage data and informationstructure to ensure - single source of information.

What We’re Looking For:

• 1-3 years of experience with dataanalysis and preparation, including experience with large data sets
• Experience in extracting data fromCMS and other reporting platform
• Strong data analytics and creationof reports
• Experience in automatingtask/reports that are manual to reduce cycle time and defects.
• Proficient user of Excel, SQL andunderstanding call center statistics a must.
• Knowledge in VBA, macros, linkeddata, pivot chart tools, design tools, Google sheets
• Experience in developingdashboards and understandable reports and useful visualization.
• Strong business and collaborationskills and responsiveness to service needs and operational demands.
• Utilization of data discoverytools such as Microsoft Power BI (preferred), Qlik, Tableau etc.
• Advanced Excel covering Powerpivots and Macros.
• SQL Query for troubleshootingdata.
• Ability to tell a story with dataand drive data literacy.
• Ability to build goodrelationships and work cross-functionally.
• High-functioning communicationsskills (both verbal and written); ability to interface with senior leadership.
• Creative/Innovative thinking
• Flexible schedule and excellentattendance record
• Should be amenable to work ondifferent schedules (i.e. Day Shift, Mid Shift, Night Shift)

Why Join Us?

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, experience how we bring Head, Heart, and Hustle to life every day.

Head:

Access to career development programs that help you grow professionally and personally.

Heart:

Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle:

Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.