MIS Analyst

Tap Growth ai; Iloilo City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Ubiquity is seeking an MIS Analyst to deliver exceptional data reporting and dashboarding across Contact Center operations. You will own data integrity, build scalable reports, and collaborate with Workforce and Senior Leaders to drive data-driven decisions.

You will develop dashboards, automate reports with macros, and contribute to KPI development while ensuring accurate, timely insights for daily to annual reporting needs.

Qualifications

• 1-3 years of experience with data analysis and preparation, including experience with large data sets.
• Experience in extracting data from CMS and other reporting platforms.
• Strong data analytics and creation of reports.
• Experience in automating tasks/reports that are manual to reduce cycle time and defects.
• Proficient user of Excel, SQL and understanding call center statistics.
• Knowledge in VBA, macros, linked data, pivot chart tools, design tools, Google sheets.
• Experience in developing dashboards and understandable reports and useful visualization.
• Strong business and collaborationskills and responsiveness to service needs and operational demands.
• Utilization of data discoverytools such as Microsoft Power BI (preferred), Qlik, Tableau etc.
• Advanced Excel covering Powerpivots and Macros.
• SQL Query for troubleshootingdata.
• Ability to tell a story with dataand drive data literacy.
• Ability to build goodrelationships and work cross-functionally.
• High-functioning communicationsskills (verbal and written); interface with senior leadership.
• Creative/Innovative thinking
• Flexible schedule and excellentattendance record
• Should be amenable to work ondifferent schedules (i.e. Day Shift, Mid Shift, Night Shift)

Responsibilities

• Develop and distribute ContactCenter reporting.
• Modify, revise, and updatescorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity,accuracy of all reporting requirements.
• Works with Workforce leaders,Senior Site managers and Sales leaders to create new or modify existingreporting.
• Analyses data to ensure integrityand structures data to help support or provide business recommendations i.e.Performance Metrics
• Responsible for collecting andanalysing large amounts of data to enable visualization, insights, anddata-driven decision-making insights.
• End to End lifecycle managementand maintenance of Dashboards and reports
• Communicate effectively during thedevelopment phase for tool / report implementation.
• Conduct and lead UAT,Troubleshooting and Resolution for database and reporting tool implementation
• Maintaining and updating trackersfor ongoing programs & projects
• Assisting in automating reports bydesigning macros
• Implementation and management ofcross-functional performance indicators (KPI- s) to deliver related insights,seeking to drive significant impact and value enabled through data-drivendecisions across the business.
• Improve the data availability bybeing the liaison between cross functional teams.
• Partner with the application /delivery team on developing reports/ dashboards to feed into daily, weekly,monthly, quarterly, and annual KPI and other dashboards.
• Leverage data and informationstructure to ensure - single source of information.

Skills

Data analysis

Excel

SQL

VBA

Macros

Pivot charts

Power BI

Data visualization

Data storytelling

Collaboration

Communication

Tools

Power BI

Qlik

Tableau

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a MIS Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do

• Develop and distribute ContactCenter reporting.
• Modify, revise, and updatescorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity,accuracy of all reporting requirements.
• Works with Workforce leaders,Senior Site managers and Sales leaders to create new or modify existingreporting.
• Analyses data to ensure integrityand structures data to help support or provide business recommendations i.e.Performance Metrics
• Responsible for collecting andanalysing large amounts of data to enable visualization, insights, anddata-driven decision-making insights.
• End to End lifecycle managementand maintenance of Dashboards and reports
• Communicate effectively during thedevelopment phase for tool / report implementation.
• Conduct and lead UAT,Troubleshooting and Resolution for database and reporting tool implementation
• Maintaining and updating trackersfor ongoing programs & projects
• Assisting in automating reports bydesigning macros
• Implementation and management ofcross-functional performance indicators (KPI- s) to deliver related insights,seeking to drive significant impact and value enabled through data-drivendecisions across the business.
• Improve the data availability bybeing the liaison between cross functional teams.
• Partner with the application /delivery team on developing reports/ dashboards to feed into daily, weekly,monthly, quarterly, and annual KPI and other dashboards.
• Leverage data and informationstructure to ensure - single source of information.

What We’re Looking For

• 1-3 years of experience with dataanalysis and preparation, including experience with large data sets
• Experience in extracting data fromCMS and other reporting platform
• Strong data analytics and creationof reports
• Experience in automatingtask/reports that are manual to reduce cycle time and defects.
• Proficient user of Excel, SQL andunderstanding call center statistics a must.
• Knowledge in VBA, macros, linkeddata, pivot chart tools, design tools, Google sheets
• Experience in developingdashboards and understandable reports and useful visualization.
• Strong business and collaborationskills and responsiveness to service needs and operational demands.
• Utilization of data discoverytools such as Microsoft Power BI (preferred), Qlik, Tableau etc.
• Advanced Excel covering Powerpivots and Macros.
• SQL Query for troubleshootingdata.
• Ability to tell a story with dataand drive data literacy.
• Ability to build goodrelationships and work cross-functionally.
• High-functioning communicationsskills (both verbal and written); ability to interface with senior leadership.
• Creative/Innovative thinking
• Flexible schedule and excellentattendance record
• Should be amenable to work ondifferent schedules (i.e. Day Shift, Mid Shift, Night Shift)

Why Join Us?

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.