MIS Analyst

Ubiquity; Iloilo City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Ubiquity is seeking a MIS Analyst to develop and distribute Contact Center reporting, maintain data integrity, and collaborate with leaders to deliver data-driven insights. You will create dashboards and reports, automate processes with macros, and ensure accuracy across multiple reporting streams.

The role emphasizes end-to-end lifecycle management of dashboards, cross-functional KPI development, and effective communication during tool implementation.

Qualifications

• 1-3 years of experience with data analysis and preparation, including experience with large data sets.
• Experience in extracting data from CMS and other reporting platform.
• Strong data analytics and creation of reports.
• Experience in automating task/reports that are manual to reduce cycle time and defects.

Responsibilities

• Develop and distribute Contact Center reporting.
• Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity, accuracy of all reporting requirements.
• Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.
• Analyses data to ensure integrity and structures data to help support or provide business recommendations.

Skills

Data analysis

Excel

SQL

Macros/VBA

Dashboard reporting

Power BI

Tools

Power BI

Qlik

Tableau

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a MIS Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Develop and distribute Contact Center reporting.
• Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity, accuracy of all reporting requirements.
• Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.
• Analyses data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics
• Responsible for collecting and analysing large amounts of data to enable visualization, insights, and data-driven decision-making insights.
• End to End lifecycle management and maintenance of Dashboards and reports
• Communicate effectively during the development phase for tool / report implementation.
• Conduct and lead UAT, Troubleshooting and Resolution for database and reporting tool implementation
• Maintaining and updating trackers for ongoing programs & projects
• Assisting in automating reports by designing macros
• Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.
• Improve the data availability by being the liaison between cross functional teams.
• Partner with the application / delivery team on developing reports/ dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI and other dashboards.
• Leverage data and information structure to ensure - single source of information.

What We’re Looking For:

• 1-3 years of experience with data analysis and preparation, including experience with large data sets
• Experience in extracting data from CMS and other reporting platform
• Strong data analytics and creation of reports
• Experience in automating task/reports that are manual to reduce cycle time and defects.
• Proficient user of Excel, SQL and understanding call center statistics a must.
• Knowledge in VBA, macros, linked data, pivot chart tools, design tools, Google sheets
• Experience in developing dashboards and understandable reports and useful visualization.
• Strong business and collaboration skills and responsiveness to service needs and operational demands.
• Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau etc.
• Advanced Excel covering Power pivots and Macros.
• SQL Query for troubleshooting data.
• Ability to tell a story with data and drive data literacy.
• Ability to build good relationships and work cross-functionally.
• High-functioning communications skills (both verbal and written); ability to interface with senior leadership.
• Creative/Innovative thinking
• Flexible schedule and excellent attendance record
• Should be amenable to work on different schedules (i.e. Day Shift, Mid Shift, Night Shift)

Why Join Us?

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success.