Mid-Market Customer Growth Executive

KMZD GROUP; Taguig; Híbrido; PHP 320.000 - 520.000; Jornada completa

Descripción de la vacante

KMZD GROUP is seeking a Mid-Market Customer Growth Executive to drive client satisfaction, retention, and revenue growth within mid-market accounts. This entry-level role collaborates with Customer Success and internal teams to expand existing relationships and maximize customer value.

You will serve as the primary contact for clients, balance business performance with operational excellence, and contribute to revenue growth by cross-selling and optimizing SaaS solutions.

Responsabilidades

• Build and maintain strong client relationships through regular meetings, business reviews, strategic discussions, and competitive positioning
• Act as the focal point for clients by managing business and technical expectations, coordinating internal teams, and sharing feedback with Product teams
• Meet and exceed KPIs related to gross profit, cross-sell opportunities, and account expansion within existing customers
• Collaborate closely with Customer Success to ensure alignment for current and future SaaS business
• Ensure proper account setup by working with technical teams on account creation, route management, and content filtration
• Monitor and minimize account health risks in collaboration with Revenue Assurance, including financial collections and netting
• Analyze and forecast client traffic to drive growth, minimize losses, and maximize revenue

Descripción del empleo

About the role

As a Mid-Market Customer Growth Executive, you will focus on driving client satisfaction, retention, and business growth by managing and developing relationships with mid-market customers. This entry-level role in Customer Growth is centered on achieving commercial results through effective client management and close collaboration with internal teams. You will act as a key point of contact for clients, balancing business performance, operational excellence, and long-term partnership building. Your work will directly contribute to Infobip's growth by expanding existing accounts and maximizing customer value.

Key responsibilities

• Build and maintain strong client relationships through regular meetings, business reviews, strategic discussions, and competitive positioning
• Act as the focal point for clients by managing business and technical expectations, coordinating internal teams, and sharing feedback with Product teams
• Meet and exceed KPIs related to gross profit, cross-sell opportunities, and account expansion within existing customers
• Collaborate closely with Customer Success to ensure alignment for current and future SaaS business
• Ensure proper account setup by working with technical teams on account creation, route management, and content filtration
• Monitor and minimize account health risks in collaboration with Revenue Assurance, including financial collections and netting
• Analyze and forecast client traffic to drive growth, minimize losses, and maximize revenue