Mid-Market Account Manager

KMZD GROUP; Taguig; Hybride; PHP 300 000 - 540 000; Plein temps

Résumé du poste

KMZD GROUP is seeking an entry-level Mid-Market Customer Growth Executive in Taguig. The role focuses on driving client satisfaction, retention, and business growth through proactive relationship management and close collaboration with internal teams.

You will serve as the primary contact for mid-market clients, balance business performance with operational excellence, and help expand existing accounts to maximize customer value.

Responsabilités

• Build and maintain strong client relationships through regular meetings, business reviews, strategic discussions, and competitive positioning
• Act as the focal point for clients by managing business and technical expectations, coordinating internal teams, and sharing feedback with Product teams
• Meet and exceed KPIs related to gross profit, cross-sell opportunities, and account expansion within existing customers
• Collaborate closely with Customer Success to ensure alignment for current and future SaaS business
• Ensure proper account setup by working with technical teams on account creation, route management, and content filtration
• Monitor and minimize account health risks in collaboration with Revenue Assurance, including financial collections and netting
• Analyze and forecast client traffic to drive growth, minimize losses, and maximize revenue

Description du poste

Overview

As a Mid-Market Customer Growth Executive, you will focus on driving clientsatisfaction, retention, and business growth by managing and developing relationshipswith mid-market customers. This entry-level role in Customer Growth is centered onachieving commercial results through effective client management and closecollaboration with internal teams. You will act as a key point of contact for clients,balancing business performance, operational excellence, and long-term partnershipbuilding. Your work will directly contribute to the growth by expanding existingaccounts and maximizing customer value.

Job Key Responsibilities

• Build and maintain strong client relationships through regular meetings, businessreviews, strategic discussions, and competitive positioning
• Act as the focal point for clients by managing business and technical expectations,coordinating internal teams, and sharing feedback with Product teams
• Meet and exceed KPIs related to gross profit, cross-sell opportunities, and accountexpansion within existing customers
• Collaborate closely with Customer Success to ensure alignment for current andfuture SaaS business
• Ensure proper account setup by working with technical teams on account creation,route management, and content filtration
• Monitor and minimize account health risks in collaboration with Revenue Assurance,including financial collections and netting
• Analyze and forecast client traffic to drive growth, minimize losses, and maximizerevenue